Then, you either have to go back and forth via that technology, or you assess whether there’s the need for a face-to-face. “First, you ping people to see if they’re available. “There’s inherent time loss in any of these communication technologies,” Tom A. says, workers are less willing to interrupt their coworkers and become yet another distraction, so they go through an escalating process of reaching out. Workers have had to create their own etiquette for personal interaction and communication that ends up hindering collaboration rather than enabling it. This increased reliance on technology is in direct conflict with the stated purpose of open-office plans, and this shift also forces workers to devote more time to screening messages. Many office workers use technology to mitigate distractions and maintain their productivity noise-canceling headphones, for example, and increased use of collaboration apps such as Slack and chat and messaging technology, he says. He says the lack of physical boundaries has forced workers to rely more heavily on technology instead of face-to-face conversations. Seventy-six percent of respondents blame their coworkers - whether that person is talking loudly on the phone or just having a conversation nearby. Nearly all (99 percent) of the more than 5,000 employees surveyed report they get distracted while working at their personal workspace 51 percent say the distractions make it difficult to listen to or be heard while on calls and 48 percent say their ability to focus is negatively impacted. 1 problem workers have with open office plans is the noise - and resulting distractions - caused by coworkers, says Jeanne Meister, founding partner of Future Workplace. According to a recent survey from Future Workplace and unified communications company Poly, the No. I can’t get away to get done what I need to I either end up working very late to take advantage of when everyone else goes home, or I work from home.”
“Honestly, it’s a nightmare, and I hate it,” says one senior system engineer with a global publishing company who wished to remain anonymous. But some IT employees say open office plans are having exactly the opposite effect. IT organizations have embraced open office plans to drive cost savings and flexibility and to increase collaboration and productivity.
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